Useful information

Applicable documents

File Title Download
Carta dei servizi 2021 Download arrow_drop_down
Informativa modifiche contrattuali 22/02/2021 Download arrow_drop_down
Informativa Clienti DIGI ITALY Download arrow_drop_down
Informativa Clienti DIGI ITALY (versione breve) Download arrow_drop_down
Modulo di identificazione ed attivazione del servizio mobile prepagato Download arrow_drop_down
Modulo di identificazione ed attivazione del servizio mobile prepagato (con portabilita) Download arrow_drop_down
Carta dei servizi - 2021 Download arrow_drop_down
Condizioni Generali di Contratto Download arrow_drop_down
Lettera di cessazione utenza Download arrow_drop_down
Lettera di cessazione utenza titolare deceduto Download arrow_drop_down
Informativa sulla privacy sito DigiMobil.it Download arrow_drop_down
Informativa sulla privacy Mio Conto Download arrow_drop_down
Cookie Policy Download arrow_drop_down
Richiesta di indennizzo per ritardo nella portabilità Download arrow_drop_down
Richiesta di documentazione del traffico telefonico in uscita Download arrow_drop_down
Cambio Titolarità Utenza Mobile Download arrow_drop_down
Inserimento Elenchi Telefonici Download arrow_drop_down
Informativa fornitori DIGI ITALY Download arrow_drop_down
Carta dei servizi 2022 Download arrow_drop_down
Carta dei servizi 2023 Download arrow_drop_down
Delibera AGCOM 307.23.CONS Fibra Download arrow_drop_down
Delibera AGCOM 307.23.CONS Mobile Download arrow_drop_down

Online orders

File Title Download
Lettera di recesso vendita online Download arrow_drop_down
Condizioni pre-contrattuali contratto concluso via web e o fuori dai locali commerciali Download arrow_drop_down
Condizioni generali di Contratto Download arrow_drop_down

Quality of Services

File Title Download
Objectives 2021 Download arrow_drop_down
Basic Services - Voice Services - 2020 Download arrow_drop_down
Basic Services - Voice Services - 1st Semester 2020 Download arrow_drop_down
Report on quality indicators for mobile communication services of Digi Mobil 2020 Download arrow_drop_down
Quality Indicator Report 2020 Download arrow_drop_down
Quality Indicator Report - 1st Semester 2020 Download arrow_drop_down
Customer Service Quality Indicator Report - 1st Semester 2020 Download arrow_drop_down
Objectives 2022 Download arrow_drop_down
Customer Service Quality Indicator Report - 2st Semester 2021 Download arrow_drop_down
Basic Services - Voice Services - 2st Semester 2021 Download arrow_drop_down
Quality Indicator Report - 2st Semester 2021 Download arrow_drop_down
Customer Service Quality Indicator Report - 1st Semester 2021 Download arrow_drop_down
Basic Services - Voice Services - 1st Semester 2021 Download arrow_drop_down
Quality Indicator Report - 1st Semester 2021 Download arrow_drop_down
Customer Service Quality Indicator Report 2021 Download arrow_drop_down
Basic Services - Voice Services - 2021 Download arrow_drop_down
Quality Indicator Report 2021 Download arrow_drop_down
Report on quality indicators for mobile communication services of Digi Mobil 2021 Download arrow_drop_down
Customer Service Quality Indicator Report - 2st Semester 2020 Download arrow_drop_down
Objectives 2023 Download arrow_drop_down
Customer Service Quality Indicator Report - 2st Semester 2022 Download arrow_drop_down
Basic Services - Voice Services - 2st Semester 2022 Download arrow_drop_down
Quality Indicator Report - 2st Semester 2022 Download arrow_drop_down
Customer Service Quality Indicator Report 2022 Download arrow_drop_down
Basic Services - Voice Services - 2022 Download arrow_drop_down
Quality Indicator Report 2022 Download arrow_drop_down
Customer Service Quality Indicator Report - 1st Semester 2023 Download arrow_drop_down
Basic Services - Voice Services - 1st Semester 2023 Download arrow_drop_down
Quality Indicator Report - 1st Semester 2023 Download arrow_drop_down
Quality Indicator Report - 2st Semester 2023 Mobile Services Download arrow_drop_down
Basic Services - Voice Services - 2st Semester 2023 Mobile Services Download arrow_drop_down
Customer Service Quality Indicator Report - 2st Semester 2023 Download arrow_drop_down
Quality Indicators Report -2st Semester 2023- Fixed Internet Access Services Download arrow_drop_down